Shipping & Delivery Policy

Effective Date: 20 July 2026

Welcome to The BrandTshirts. We are committed to delivering your orders safely, securely, and on time. This Shipping & Delivery Policy explains how we process, ship, and deliver your orders placed through https://thebrandtshirts.com/.

By placing an order on our website, you agree to the terms outlined in this Shipping & Delivery Policy.

1. Order Processing

  • All orders are processed after successful payment confirmation or order verification (for Cash on Delivery orders).
  • Orders are generally processed within 1–2 business days (excluding Sundays and public holidays).
  • During festivals, sales, or peak shopping seasons, order processing may take additional time.
  • Orders placed after business hours will be processed on the next working day.

2. Delivery Timeline

The estimated delivery time depends on your delivery location.

  • Metro Cities: 2–5 Business Days
  • Tier 2 & Tier 3 Cities: 3–7 Business Days
  • Remote/Rural Areas: 5–10 Business Days

Delivery timelines are estimates only and may vary depending on courier availability and local conditions.

3. Shipping Charges

  • Shipping charges (if applicable) will be displayed during checkout before payment.
  • We may offer Free Shipping on selected products, promotional offers, or orders above a specified amount.
  • Any applicable shipping charges are non-refundable once the order has been dispatched.

4. Delivery Partners

To ensure safe and timely delivery, we may ship orders through trusted courier and logistics partners, including but not limited to:

  • Delhivery
  • DTDC
  • Blue Dart
  • XpressBees
  • Ecom Express
  • India Post
  • Other reputed courier services

The courier partner is selected based on your delivery location and service availability.

5. Order Tracking

Once your order has been shipped, you will receive:

  • Order Confirmation Email
  • Shipping Confirmation Email/SMS
  • Tracking Number (AWB)
  • Courier Partner Details

You can use the tracking number to monitor the status of your shipment.

6. Delivery Attempts

Our courier partners generally make 2–3 delivery attempts.

If delivery cannot be completed due to:

  • Incorrect address
  • Incorrect phone number
  • Customer unavailable
  • Refusal to accept delivery

the package may be returned to us. In such cases, additional shipping charges may apply for re-dispatch.

7. Address Accuracy

Customers are responsible for providing accurate shipping information.

Please ensure the following details are correct:

  • Full Name
  • Mobile Number
  • House Number
  • Street/Area
  • Landmark
  • City
  • State
  • PIN Code

The BrandTshirts shall not be responsible for delivery delays or failures caused by incorrect or incomplete addresses provided by the customer.

8. Delivery Delays

Although we strive to deliver orders on time, delays may occur due to circumstances beyond our control, including:

  • Bad Weather
  • Floods
  • Natural Disasters
  • Public Holidays
  • Government Restrictions
  • Political Disturbances
  • Courier Network Delays
  • High Order Volume During Sales

We appreciate your patience in such situations.

9. Damaged Packages

If your package appears damaged at the time of delivery:

  • Check the package before accepting it.
  • Take clear photographs of the damaged package.
  • Contact our customer support within 24 hours of delivery.
  • Keep the original packaging until the issue is resolved.

Failure to report damage promptly may affect replacement eligibility.

10. Undeliverable Orders

Orders returned to us due to:

  • Incorrect Address
  • Customer Not Available
  • Refusal to Accept Delivery
  • Unreachable Contact Number

may be cancelled or re-shipped after confirmation from the customer. Additional shipping charges may apply for re-delivery.

11. International Shipping

Currently, The BrandTshirts ships only within India.

We do not offer international shipping at this time. If international shipping becomes available in the future, this policy will be updated accordingly.

12. Lost Shipments

If your order is marked as delivered but you have not received it:

  • Contact us within 48 hours.
  • We will coordinate with the courier partner to investigate the issue.
  • If the shipment is confirmed lost in transit, we will arrange a replacement or refund as per our Refund & Replacement Policy.

13. Contact Us

For any shipping or delivery-related questions, please contact:

The BrandTshirts

Website: https://thebrandtshirts.com/

Email: support@thebrandtshirts.com

Phone: +91 7905650001

Address:
833B Barra 8,
Kanpur, Uttar Pradesh – 208027,
India

Our customer support team is available during business hours to assist you with shipping, tracking, and delivery-related queries.